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An Investigation of the Relationship between Service Quality and Profitability in the UK Hotel Industry

Lockwood, AJ, Zeglat, D and Ekinci, Y An Investigation of the Relationship between Service Quality and Profitability in the UK Hotel Industry In: 3rd International Conference on Services Management, 2008-05-09 - 2008-05-10, Penn State University, State College PA, USA.

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Item Type: Conference or Workshop Item (Conference Paper)
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
AuthorsEmailORCID
Lockwood, AJUNSPECIFIEDUNSPECIFIED
Zeglat, DUNSPECIFIEDUNSPECIFIED
Ekinci, YUNSPECIFIEDUNSPECIFIED
Additional Information : This is the abstract of the paper presented at the 3rd International Conference on Services Management 2008.
Depositing User : Symplectic Elements
Date Deposited : 06 Sep 2013 10:46
Last Modified : 23 Sep 2013 20:14
URI: http://epubs.surrey.ac.uk/id/eprint/794391

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