The Antecedents of Employee Service Quality in the Hospitality Industry: Service Orientation and Organisational Justice Perspectives

Al-Sabbahy, H, Alsini, I and Lockwood, A The Antecedents of Employee Service Quality in the Hospitality Industry: Service Orientation and Organisational Justice Perspectives In: 25th Annual British Academy of Management Conference, 2011-09-13 - 2011-09-15, Aston Business School, Birmingham, UK.

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Item Type:	Conference or Workshop Item (Conference Paper)
Divisions :	Faculty of Arts and Social Sciences
Authors :	Al-Sabbahy, H, Alsini, I and Lockwood, A
Additional Information :	Copyright: BAM 2011
Depositing User :	Symplectic Elements
Date Deposited :	23 Sep 2013 14:16
Last Modified :	06 Jul 2019 05:12
URI:	http://epubs.surrey.ac.uk/id/eprint/794388

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