The Antecedents of Employee Service Quality in the Hospitality Industry: Service Orientation and Organisational Justice Perspectives

Al-Sabbahy, H, Alsini, I and Lockwood, A The Antecedents of Employee Service Quality in the Hospitality Industry: Service Orientation and Organisational Justice Perspectives In: 25th Annual British Academy of Management Conference, 2011-09-13 - 2011-09-15, Aston Business School, Birmingham, UK.

	Text Alsini BAM 2011 - Final.doc Restricted to Repository staff only Available under License : See the attached licence file. Download (323kB)
Preview	Text (licence) SRI_deposit_agreement.pdf Download (33kB)
Preview	Text Alsini_BAM_2011_-_Final.pdf Download (308kB)

Item Type:	Conference or Workshop Item (Conference Paper)
Divisions :	Faculty of Arts and Social Sciences
Authors :	Al-Sabbahy, H, Alsini, I and Lockwood, A
Additional Information :	Copyright: BAM 2011
Depositing User :	Symplectic Elements
Date Deposited :	23 Sep 2013 14:16
Last Modified :	31 Oct 2017 15:15
URI:	http://epubs.surrey.ac.uk/id/eprint/794388

Actions (login required)

View Item

Downloads