The Antecedents of Employee Service Quality in the Hospitality Industry: Service Orientation and Organisational Justice Perspectives
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Al-Sabbahy, H, Alsini, I and Lockwood, A The Antecedents of Employee Service Quality in the Hospitality Industry: Service Orientation and Organisational Justice Perspectives In: 25th Annual British Academy of Management Conference, 2011-09-13 - 2011-09-15, Aston Business School, Birmingham, UK.
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Item Type: | Conference or Workshop Item (Conference Paper) |
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Divisions : | Faculty of Arts and Social Sciences |
Authors : | Al-Sabbahy, H, Alsini, I and Lockwood, A |
Additional Information : | Copyright: BAM 2011 |
Depositing User : | Symplectic Elements |
Date Deposited : | 23 Sep 2013 14:16 |
Last Modified : | 06 Jul 2019 05:12 |
URI: | http://epubs.surrey.ac.uk/id/eprint/794388 |
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