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The Antecedents of Employee Service Quality in the Hospitality Industry: Service Orientation and Organisational Justice Perspectives

Al-Sabbahy, H, Alsini, I and Lockwood, A The Antecedents of Employee Service Quality in the Hospitality Industry: Service Orientation and Organisational Justice Perspectives In: 25th Annual British Academy of Management Conference, 2011-09-13 - 2011-09-15, Aston Business School, Birmingham, UK.

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Item Type: Conference or Workshop Item (Conference Paper)
Divisions : Faculty of Arts and Social Sciences
Authors :
AuthorsEmailORCID
Al-Sabbahy, HUNSPECIFIEDUNSPECIFIED
Alsini, IUNSPECIFIEDUNSPECIFIED
Lockwood, AUNSPECIFIEDUNSPECIFIED
Additional Information : Copyright: BAM 2011
Depositing User : Symplectic Elements
Date Deposited : 23 Sep 2013 14:16
Last Modified : 27 May 2016 16:08
URI: http://epubs.surrey.ac.uk/id/eprint/794388

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