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Interaction Quality in Service Encounter: Scale Development and Validation

Al-Sabbahy, H, Alotaibi, E and Lockwood, A Interaction Quality in Service Encounter: Scale Development and Validation In: ICHRIE Annual Conference, 2011-07-27 - 2011-07-30, Denver, Colorado.

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Item Type: Conference or Workshop Item (Conference Paper)
Divisions : Faculty of Arts and Social Sciences
Authors :
NameEmailORCID
Al-Sabbahy, H
Alotaibi, E
Lockwood, A
Uncontrolled Keywords : interaction quality, service encounter, personal connection, task-related aspects, social aspects
Additional Information : Copyright:ICHRIE 2011
Depositing User : Symplectic Elements
Date Deposited : 23 Sep 2013 14:01
Last Modified : 31 Oct 2017 15:15
URI: http://epubs.surrey.ac.uk/id/eprint/794387

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