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Towards critical evaluation of dissertation supervision: the development and application of the Template process

Saunders, MNK and Williams, C Towards critical evaluation of dissertation supervision: the development and application of the Template process In: CEDAR, New Initiatives in Research and Evaluation, 2002-03-18 - 2002-03-19, Warwick, UK.

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For many students and lecturers evaluation is confined to some form of questionnaire survey. Whilst these can provide useful feedback, their focus is likely to reflect the values and norms of those commissioning and undertaking the evaluation. For real improvements in quality to occur both lecturers’ and students’ perspectives of those factors that are important need to be made explicit and understood. Drawing upon literature relating to service quality measures and in particular the Service Template, this paper outlines and evaluates an alternative approach for establishing students’ and lecturers’ perspectives, obtaining feedback and developing an agenda for improvement. Using the example of dissertation supervision, it is argued that a revised Template Process operating within a process consultation framework can meet these concerns. The paper concludes with a discussion of the wider applicability of the Template Process to evaluating teaching and learning.

Item Type: Conference or Workshop Item (Conference Paper)
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Additional Information : Paper accepted for presentation at the 9th International Conference of CEDAR, University of Warwick, 2002.
Depositing User : Symplectic Elements
Date Deposited : 24 Jul 2013 10:18
Last Modified : 09 Jun 2014 13:45

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