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Towards a new approach to understanding service encounters: establishing, learning about and reconciling different views

Saunders, MNK and Williams, CS (2000) Towards a new approach to understanding service encounters: establishing, learning about and reconciling different views Journal of European Industrial Training, 24. pp. 220-227.

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Item Type: Article
Authors :
NameEmailORCID
Saunders, MNKUNSPECIFIEDUNSPECIFIED
Williams, CSUNSPECIFIEDUNSPECIFIED
Date : 2000
Depositing User : Symplectic Elements
Date Deposited : 28 Mar 2017 13:48
Last Modified : 31 Oct 2017 15:07
URI: http://epubs.surrey.ac.uk/id/eprint/788062

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