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A ella no le gusta que le digan María y a mí que me traten de tú. A window into Latin American diversity’

Marquez Reiter, R (2010) A ella no le gusta que le digan María y a mí que me traten de tú. A window into Latin American diversity’ Sociolinguistic Studies, 4 (2). pp. 371-412.

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Abstract

In this paper I explore sociolinguistic and pragmatic aspects of institutional discourse in a Spanish-speaking modern, mediated and regulated site of talk, namely a telephone conversation gathered at a call centre which had recently been set up in a South American financial hub. I focus on instances of interactional misfires in a service call between a Montevidean institutional agent and a Bogotano client by examining how they unfold, the possible reasons behind them and the implications for (mediated) communication in a globalized world.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of English and Languages > English
Authors :
AuthorsEmailORCID
Marquez Reiter, RUNSPECIFIEDUNSPECIFIED
Date : 2010
Identification Number : 10.1558/sols.v4i2.413
Related URLs :
Depositing User : Symplectic Elements
Date Deposited : 15 Oct 2013 14:53
Last Modified : 09 Jun 2014 13:37
URI: http://epubs.surrey.ac.uk/id/eprint/773965

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