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The Effect of Empowerment on the Service Recovery Performance of Front Office Agents in Five Star Hotels in Jordan

Al-Sabi, Samer M. (2011) The Effect of Empowerment on the Service Recovery Performance of Front Office Agents in Five Star Hotels in Jordan Doctoral thesis, University of Surrey.

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Item Type: Thesis (Doctoral)
Divisions : Theses
Authors :
AuthorsEmailORCID
Al-Sabi, Samer M.UNSPECIFIEDUNSPECIFIED
Date : 2011
Contributors :
ContributionNameEmailORCID
Thesis supervisorUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Additional Information : Thesis submitted for the degree of Doctor of Philosophy, University of Surrey. Copyright remains with the author.
Depositing User : Melanie Hughes
Date Deposited : 23 Apr 2013 16:02
Last Modified : 26 Nov 2014 14:14
URI: http://epubs.surrey.ac.uk/id/eprint/770251

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