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The Role of Smartphones in Mediating the Touristic Experience

Wang, D, Park, S and Fesenmaier, DR (2012) The Role of Smartphones in Mediating the Touristic Experience Journal of Travel Research, 51 (4). pp. 371-387.

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Abstract

Mobile phones have evolved to be smart computers (smartphones) supporting a wide range of information services that can be accessed anytime and from (almost) anywhere. With the increasing number of users and greater incursion into people's life, smartphones have the potential to significantly influence the touristic experience. This study explores the mediation mechanisms of smartphones by examining stories provided by travelers related to their use of smartphones (and associated applications) for traveling purposes. The results reveal that smartphones can change tourists' behavior and emotional states by addressing a wide variety of information needs; in particular, the instant information support of smartphones enables tourists to more effectively solve problems, share experiences, and "store" memories. The implications of these findings are important in that they suggest a huge potential for smartphones in changing many aspects of the tourism business. © 2012 SAGE Publications.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
AuthorsEmailORCID
Wang, DUNSPECIFIEDUNSPECIFIED
Park, SUNSPECIFIEDUNSPECIFIED
Fesenmaier, DRUNSPECIFIEDUNSPECIFIED
Date : July 2012
Identification Number : 10.1177/0047287511426341
Additional Information : NOTICE: this is the author’s version of a work that was accepted for publication in Journal of Travel Research. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Journal of Travel Research, 51(4), July 2012, DOI http://dx.doi.org/10.1177/0047287511426341.
Depositing User : Symplectic Elements
Date Deposited : 11 Feb 2013 16:50
Last Modified : 23 Sep 2013 20:00
URI: http://epubs.surrey.ac.uk/id/eprint/753852

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