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The influences of negativity and review quality on the helpfulness of online reviews

Wu, PF, van der Heijden, H and Korfiatis, N (2011) The influences of negativity and review quality on the helpfulness of online reviews In: International Conference on Information Systems, 2011-12-04 - 2011-12-07, Shanghai.

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Item Type: Conference or Workshop Item (UNSPECIFIED)
Additional Information: Copyright 2011 the Authors.
Divisions: Faculty of Business, Economics and Law > Surrey Business School
Depositing User: Symplectic Elements
Date Deposited: 08 Feb 2012 12:24
Last Modified: 23 Sep 2013 18:48
URI: http://epubs.surrey.ac.uk/id/eprint/7533

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