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When it pays to be friendly: employment relationships and emotional labour in hairstyling

Cohen, RL (2010) When it pays to be friendly: employment relationships and emotional labour in hairstyling Sociological Review, 58 (2). 197 - 218. ISSN 0038-0261

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This article examines worker-client relationships in hairstyling. Data are drawn from interviews with 15 hourly-paid and 32 self-employed hairstylists and a self-administered survey. Relations of employment are found to be central to the deployment of emotional labour. Self-employed owner-operators are highly dependent on clients, rely on deep-acting, enact favours, and are prone to emotional breaking points when they fail to realise their ‘congealed service’. In contrast, hourly-paid stylists perform surface acting, resist unpaid favours and experience fewer breaking points. Methodologically this article demonstrates the importance of comparative employment relations analysis (CERA) for exposing the relationship between employment structures and labour process experiences.

Item Type: Article
Divisions : Faculty of Arts and Human Sciences > Sociology
Authors :
Date : May 2010
Identification Number : 10.1111/j.1467-954X.2010.01900.x
Additional Information : Copyright 2010 The Author. Journal compilation © 2010 The Editorial Board of The Sociological Review. The definitive version is available at
Depositing User : Symplectic Elements
Date Deposited : 21 Mar 2012 12:16
Last Modified : 23 Sep 2013 18:47

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