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PSYCHOLOGICAL EMPOWERMENT IN THE JORDANIAN HOSPITALITY INDUSTRY: DOES THE CONTEXT MATTER?

Lockwood, AJ, Al-Sabbahy, H, Al-Sabi, S and Odeh, K (2012) PSYCHOLOGICAL EMPOWERMENT IN THE JORDANIAN HOSPITALITY INDUSTRY: DOES THE CONTEXT MATTER? In: EuroChrie Conference 2012 - Hospitality for a Better World, 2012-10-25 - 2012-10-28, Ecole hôtelière de Lausanne.

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Abstract

The aim of this study is to examine the psychological empowerment construct within the Jordanian hospitality industry. The multi-dimensional scale developed by Spreitzer 1995 was used. A total of 800 questionnaires were distributed to a sample of frontline employees, and out of these a total of 682 usable questionnaires were used in the analysis. The results of the Exploratory Factor Analysis (EFA) introduced a two dimensional structure. The results of t-tests and one-way ANOVA revealed that only employees’ nationality and educational level could be used to segment employees based on their perception of the psychological empowerment overall and on the extracted dimensions. Implications and recommendations for future research are presented

Item Type: Conference or Workshop Item (UNSPECIFIED)
Authors :
AuthorsEmailORCID
Lockwood, AJUNSPECIFIEDUNSPECIFIED
Al-Sabbahy, HUNSPECIFIEDUNSPECIFIED
Al-Sabi, SUNSPECIFIEDUNSPECIFIED
Odeh, KUNSPECIFIEDUNSPECIFIED
Date : 25 October 2012
Contributors :
ContributionNameEmailORCID
EditorMcAlinden, MUNSPECIFIEDUNSPECIFIED
Related URLs :
Depositing User : Symplectic Elements
Date Deposited : 28 Mar 2017 14:12
Last Modified : 28 Mar 2017 14:12
URI: http://epubs.surrey.ac.uk/id/eprint/735781

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