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How meaningful are data from Likert scales?: an evaluation of how ratings are made and the role of the response shift in the socially disadvantaged.

Ogden, J and Lo, J (2012) How meaningful are data from Likert scales?: an evaluation of how ratings are made and the role of the response shift in the socially disadvantaged. Journal of Health Psychology, 17 (3). 350 - 361. ISSN 1359-1053

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Abstract

Likert scales relating to quality of life were completed by the homeless (N = 75); first year students (N = 301) and a town population (N = 72). Participants also completed free text questions. The scale and free text data were often contradictory and the results highlighted three processes to account for these disparities: i) frame of reference: current salient issues influenced how questions were interpreted; ii) within-subject comparisons: ratings were based on expectations given past experiences; iii) time frame: those with more stable circumstances showed habituation to their level of deprivation. Likert scale data should be understood within the context of how ratings are made.

Item Type: Article
Additional Information: This is an electronic version of an article published as Ogden JE, Lo J (2012). How meaningful are data from Likert scales?: an evaluation of how ratings are made and the role of the response shift in the socially disadvantaged. Journal of Health Psychology 17(3):350-361 Available online at: http://hpq.sagepub.com/content/17/3/350
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Divisions: Faculty of Arts and Human Sciences > Psychology
Depositing User: Symplectic Elements
Date Deposited: 26 Oct 2012 16:02
Last Modified: 09 Jun 2014 13:35
URI: http://epubs.surrey.ac.uk/id/eprint/732526

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