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Callers' experiences of making emergency calls at the onset of acute stroke: A qualitative study

Jones, SP, Gibson, JME, Leathley, MJ, McAdam, JJ, Watkins, CL, Dickinson, HA, McLoughlin, A, Ford, GA and Quinn, T (2012) Callers' experiences of making emergency calls at the onset of acute stroke: A qualitative study Emergency Medicine Journal, 29 (6). 502 - 505. ISSN 1472-0205

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Abstract

Background: Rapid access to emergency medical services (EMS) is essential at the onset of acute stroke, but significant delays in contacting EMS often occur. Objective: To explore factors that influence the caller's decision to contact EMS at the onset of stroke, and the caller's experiences of the call. Methods: Participants were identified through a purposive sample of admissions to two hospitals via ambulance with suspected stroke. Participants were interviewed using open-ended questions and content analysis was undertaken. Results: 50 participants were recruited (median age 62 years, 68% female). Only one of the callers (2%) was the patient. Two themes were identified that influenced the initial decision to contact EMS at the onset of stroke: perceived seriousness, and receipt of lay or professional advice. Two themes were identified in relation to the communication between the caller and the call handler: symptom description by the caller, and emotional response to onset of stroke symptoms. Conclusions: Many callers seek lay or professional advice prior to contacting EMS and some believe that the onset of acute stroke symptoms does not warrant an immediate 999 call. More public education is needed to improve awareness of stroke and the need for an urgent response.

Item Type: Article
Additional Information: This article has been accepted for publication in Emergency Medicine Journal. The definitive copyedited, typeset version Jones et al. (2012), Emergency Medicine Journal, 29(6) 502-505 is available online at: <a href="http://emj.bmj.com</a>.
Divisions: Faculty of Health and Medical Sciences > Health and Social Care
Depositing User: Symplectic Elements
Date Deposited: 14 Sep 2012 09:18
Last Modified: 23 Sep 2013 19:41
URI: http://epubs.surrey.ac.uk/id/eprint/726753

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