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Hong Kong Tourist Satisfaction Index

Song, H, van der Veen, R, Li, Gang and Chen, J (2012) Hong Kong Tourist Satisfaction Index Annals of Tourism Research, 39 (1). pp. 459-479.

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This study develops a tourist satisfaction assessment system based on a dual-model framework and demonstrates its general applicability. The first model concerns tourist satisfaction and its key antecedents and consequences. Structural equation modelling is employed to investigate the relationships amongst the constructs in the theoretical framework, and is then used as a basis for the computation of sectoral-level tourist satisfaction indexes. The second model is designed to estimate an aggregate service satisfaction index and an overall destination satisfaction index using a multiple indicator and multiple cause approach. The framework is applied to a large dataset that represents six tourism-related sectors and seven major source markets of inbound tourism to Hong Kong

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
Song, H
van der Veen, R
Chen, J
Date : 2012
DOI : 10.1016/j.annals.2011.06.001
Copyright Disclaimer : © 2012. This manuscript version is made available under the CC-BY-NC-ND 4.0 license
Depositing User : Symplectic Elements
Date Deposited : 02 Aug 2013 09:03
Last Modified : 06 Jul 2019 05:10

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