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The competitiveness of small and medium-sized companies in the provision of services.

Štverková, Hana, Humlová, Vlasta and Křibíková, Pavlína (2011) The competitiveness of small and medium-sized companies in the provision of services. In: Advancing the social science of tourism, June 28th - July 1st, University of Surrey. (Unpublished)

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Abstract

The topic deals with SMEs in the Czech Republic in terms of provision of services in the catering industry within the current social, economic and technological change. The topic is focused on the competitiveness of SMEs in the service. The potential to increase the competitiveness of SMEs is derived mainly from an increase in the quality offered and in services, but also in developing new services.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Copyright remians with individual contributors.
Uncontrolled Keywords: competitiveness, small enterprise, medium-sized enterprise, customer service, consumer, identity
Divisions: Faculty of Business, Economics and Law > Surrey Business School
Depositing User: Users 73 not found.
Date Deposited: 20 Jul 2011 11:50
Last Modified: 23 Sep 2013 18:43
URI: http://epubs.surrey.ac.uk/id/eprint/7069

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