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Knowledge sharing through face-to-face communication and labour productivity: Evidence from British workplaces

Salis, S and Williams, AM (2010) Knowledge sharing through face-to-face communication and labour productivity: Evidence from British workplaces British Journal of Industrial Relations, 48 (2). pp. 436-459.

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Abstract

We investigate whether the adoption by workplaces of human resources management (HRM) practices that enhance face-to-face communication (FTFC) among employees is associated with productivity gains. The analysis is based on a nationally representative sample of over 500 British trading establishments drawn from the linked 2004 Workplace Employment Relations Survey and Annual Business Inquiry, for which objective measures of labour productivity (value added per employee) are available. We find a positive association between productivity and FTFC in problem-solving groups, teams and meetings of senior or line managers and employees, provided that FTFC is adopted on a continuous basis. Our finding suggests that British workplaces in the trading sector could increase their productivity by implementing HRM practices in such a way as to enhance knowledge sharing through employees' personal interactions. © Blackwell Publishing Ltd/London School of Economics 2009.

Item Type: Article
Subjects : Hospitality and Tourism Management
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
AuthorsEmailORCID
Salis, SUNSPECIFIEDUNSPECIFIED
Williams, AMUNSPECIFIEDUNSPECIFIED
Date : 2010
Identification Number : 10.1111/j.1467-8543.2009.00762.x
Copyright Disclaimer : This is the peer reviewed version of the following article: Salis, S and Williams, AM (2010) Knowledge sharing through face-to-face communication and labour productivity: Evidence from British workplaces British Journal of Industrial Relations, 48 (2). 436 - 459, which has been published in final form at http://dx.doi.org/10.1111/j.1467-8543.2009.00762.x. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
Additional Information : This is the peer reviewed version of the following article: Salis, S and Williams, AM (2010) Knowledge sharing through face-to-face communication and labour productivity: Evidence from British workplaces British Journal of Industrial Relations, 48 (2). 436 - 459, which has been published in final form at http://dx.doi.org/10.1111/j.1467-8543.2009.00762.x. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
Depositing User : Symplectic Elements
Date Deposited : 17 Feb 2016 11:32
Last Modified : 17 Feb 2016 11:32
URI: http://epubs.surrey.ac.uk/id/eprint/59946

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