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Knowledge transfer and management in tourism organisations: An emerging research agenda

Shaw, G and Williams, A (2009) Knowledge transfer and management in tourism organisations: An emerging research agenda Tourism Management, 30 (3). pp. 325-335.

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This paper reviews current research on knowledge management and knowledge transfer in the context of innovations. Specific attention is focussed on the integration of management perspectives into tourism research. The paper explores some of the key mechanisms and conduits of knowledge transfer within tourism. In doing so it explores such concepts as interlocking directorships, communities of practice, learning regions and labour mobility. There is also an emerging research agenda on knowledge management within tourism but progress is variable with most research being within the hotel sector, where a range of recent studies have examined aspects of knowledge transfer. The paper also draws attention to the need to give closer attention to the nature of innovations within tourism and to consider these in a knowledge management framework.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Shaw, G
Williams, A
Date : 2009
DOI : 10.1016/j.tourman.2008.02.023
Additional Information : NOTICE: this is the author’s version of a work that was accepted for publication in Tourism Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Tourism Management, 30(3), June 2009, DOI 10.1016/j.tourman.2008.02.023.
Depositing User : Symplectic Elements
Date Deposited : 03 Feb 2012 17:02
Last Modified : 31 Oct 2017 14:17

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