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Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry

Shaw, G, Bailey, A and Williams, A (2011) Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry Tourism Management, 32 (2). 207 - 214. ISSN 0261-5177

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Abstract

This paper introduces the concept of service-dominant logic as a research paradigm in marketing management. It does so in the context of tourism management‟s need to engage with wider debates within the mainstream management literature. Moreover it demonstrates the importance of service-dominant logic in uncovering the role played by co-production and co-creation in the tourism industry. These ideas are developed in detail through a case study of the UK hotel industry that draws on new empirical research undertaken by the authors.

Item Type: Article
Additional Information: NOTICE: this is the author’s version of a work that was accepted for publication in Tourism Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Tourism Management, 32(2), April 2011, DOI 10.1016/j.tourman.2010.05.020.
Divisions: Faculty of Business, Economics and Law > Hospitality and Tourism Management
Depositing User: Symplectic Elements
Date Deposited: 17 Feb 2012 09:49
Last Modified: 23 Sep 2013 18:56
URI: http://epubs.surrey.ac.uk/id/eprint/56982

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