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Improving Service Quality in the New Public Sector

Williams, CS and Saunders, M (2008) Improving Service Quality in the New Public Sector In: The Routledge Nonprofit Marketing Companion. Routledge, London, 389 - 402. ISBN 0415417279

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Abstract

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Item Type: Book Section
Divisions: Faculty of Business, Economics and Law > Surrey Business School
Depositing User: Dr Maria Rodriguez-Marquez
Date Deposited: 15 Dec 2010 15:09
Last Modified: 23 Sep 2013 18:40
URI: http://epubs.surrey.ac.uk/id/eprint/2687

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