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Improving Service Quality in the New Public Sector

Williams, CS and Saunders, M (2008) Improving Service Quality in the New Public Sector In: The Routledge Nonprofit Marketing Companion. Routledge, London, pp. 389-402. ISBN 0415417279

Routledge_chapter_Final_draft_submitted_18_Dec_2006[1].pdf - Accepted version Manuscript

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Item Type: Book Section
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Williams, CS
Saunders, M
Date : 2008
Depositing User : Maria Rodriguez-Marquez
Date Deposited : 15 Dec 2010 15:09
Last Modified : 31 Oct 2017 14:06

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