Web versus Mail: The influence of survey distribution mode on employees' response
Saunders, MNK (2012) Web versus Mail: The influence of survey distribution mode on employees' response Field Methods, 24 (1). 56 - 73. ISSN 1552-3969
Saunders_Web_vs_email.pdf - Accepted Version
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Despite organizations’ widespread Internet use and ready availability of Web survey software, few studies have examined explicitly the impact on employees’ responses of using the Web as opposed to mail-based surveys (MBS). This article addresses this gap using an employee attitude survey distributed to a 50% systematic sample of 3,338 employees by mail, the remaining employees receiving the survey via a Web link. Although the return rate for the Web (49.1%) was higher than for mail (33.5%), the quality of Web returns was reduced by a higher number of partial responses and abandonments. Taking into account effect size, significant differences in response were small other than for open question content. Recommendations regarding use of Web-based surveys (WBS) are offered and areas for future research suggested.
|Additional Information:||Published in Field Methods, 24 (1) 2012, Sage Publications. © The Author.|
|Divisions:||Faculty of Business, Economics and Law > Surrey Business School|
|Depositing User:||Symplectic Elements|
|Date Deposited:||20 Aug 2012 09:16|
|Last Modified:||09 Jun 2014 13:45|
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