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The management of post-merger cultural integration: implications from the hotel industry

Saunders, M, Altinay, L and Riordan, K (2009) The management of post-merger cultural integration: implications from the hotel industry Service Industries Journal, 29 (10). 1359 - 1375.

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Abstract

This paper evaluates the effectiveness of post merger management of cultural integration in the hotel industry. Using a mixed method design incorporating a structured card sort of possible feelings and subsequent in-depth interview, data were collected from Head Office employees. Findings highlight the importance of human dynamics of a merger, emphasising the importance of strong leadership, open and honest communication as pre-cursors to mutual learning and suggesting the need for a pre merger cultural audit. Merging two organisations involves the dedication of a remarkable level of resources and activities both before and after the M&As and yet, a successful outcome is uncertain and it is subject to effective management of cultural integration.

Item Type: Article
Divisions: Faculty of Business, Economics and Law > Surrey Business School
Depositing User: Dr Maria Rodriguez-Marquez
Date Deposited: 12 Oct 2010 15:42
Last Modified: 23 Sep 2013 18:38
URI: http://epubs.surrey.ac.uk/id/eprint/2436

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