Conceptualising strategic customer-facing responses to regulation: the UK food retailers
Wood, S, Lowe, M and Wrigley, N (2010) Conceptualising strategic customer-facing responses to regulation: the UK food retailers Services Industries Journal, 30 (12). 1967 - 1990. ISSN 0264-2069
Available under License : See the attached licence file.
Official URL: http://dx.doi.org/10.1080/02642060903191124
While receiving extensive coverage across a wide range of industries, brand adaptation in the face of regulatory change has been largely under-researched in the field of retail marketing management. This paper seeks to fill this void by reviewing the strategic customer-facing responses of the leading UK food retailers to the tightening of retail landuse planning regulations; in doing so, this paper exposes a highly variable range of strategies that include store format adaptation, new format development, entry into new markets and more controversially the outright challenging of Government regulation. The findings underline that although regulatory intervention can serve to restrict continued expansion, it can also encourage customer-focused innovation where well established retail brands retain market focus but modify the shape of their ongoing growth.
|Additional Information:||This is an electronic version of an article published in The Service Industries Journal, 30(12), 1960-1990 (2010). The Service Industries Journal is available online at: <a href="http://www.tandfonline.com/doi/abs/10.1080/02642060903191124"</a>.|
|Deposited By:||Symplectic Elements|
|Deposited On:||03 May 2012 16:47|
|Last Modified:||05 Apr 2013 14:34|
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