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The Hong Kong Tourist Satisfaction Index

Song, H, van der Veen, R, Li, G and Chen, J L (2012) The Hong Kong Tourist Satisfaction Index Annals of Tourism Research.

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Abstract

This study develops a tourist satisfaction assessment system based on a dual-model framework and demonstrates its general applicability. The first model concerns tourist satisfaction and its key antecedents and consequences. Structural equation modelling is employed to investigate the relationships amongst the constructs in the theoretical framework, and is then used as a basis for the computation of sectoral-level tourist satisfaction indexes. The second model is designed to estimate an aggregate service satisfaction index and an overall destination satisfaction index using a multiple indicator and multiple cause approach. The framework is applied to a large dataset that represents six tourism-related sectors and seven major source markets of inbound tourism to Hong Kong.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
NameEmailORCID
Song, HUNSPECIFIEDUNSPECIFIED
van der Veen, RUNSPECIFIEDUNSPECIFIED
Li, GUNSPECIFIEDUNSPECIFIED
Chen, J LUNSPECIFIEDUNSPECIFIED
Date : 2012
Depositing User : Li Chen
Date Deposited : 27 Jun 2012 12:40
Last Modified : 31 Oct 2017 14:23
URI: http://epubs.surrey.ac.uk/id/eprint/185994

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