University of Surrey

Test tubes in the lab Research in the ATI Dance Research

The Hong Kong Tourist Satisfaction Index

Song, H, van der Veen, R, Li, G and Chen, J L (2012) The Hong Kong Tourist Satisfaction Index Annals of Tourism Research.

Song_et_al_2011_-_The_Hong_Kong_tourist_satisfaction_index.pdf - Version of Record

Download (265kB)


This study develops a tourist satisfaction assessment system based on a dual-model framework and demonstrates its general applicability. The first model concerns tourist satisfaction and its key antecedents and consequences. Structural equation modelling is employed to investigate the relationships amongst the constructs in the theoretical framework, and is then used as a basis for the computation of sectoral-level tourist satisfaction indexes. The second model is designed to estimate an aggregate service satisfaction index and an overall destination satisfaction index using a multiple indicator and multiple cause approach. The framework is applied to a large dataset that represents six tourism-related sectors and seven major source markets of inbound tourism to Hong Kong.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors : Song, H, van der Veen, R, Li, G and Chen, J L
Date : 2012
Depositing User : Jason Chen
Date Deposited : 27 Jun 2012 12:40
Last Modified : 06 Jul 2019 05:09

Actions (login required)

View Item View Item


Downloads per month over past year

Information about this web site

© The University of Surrey, Guildford, Surrey, GU2 7XH, United Kingdom.
+44 (0)1483 300800