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A hotel inspector calls: exploring surveillance at the home-work interface

Di Domenico, M and Ball, K (2011) A hotel inspector calls: exploring surveillance at the home-work interface ORGANIZATION, 18 (5). 615 - 636. ISSN 1350-5084

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Abstract

This article, which examines inspection experiences in the home-based context of the B&B, makes a distinctive contribution to surveillance theory, and specifically the concept of „exposure‟. It draws on Levinas‟s phenomenological ideas on identity and his concept of „sensibility‟, in order to better place the „exposed‟ subject at the centre of analysis. Our empirical research shows how B&B proprietors negotiate their exposure to surveillance within their homes when they take part in the tourist board‟s accommodation grading process. Their „lifestyle businesses‟ involve exposing the context of their own lives to their paying guests, and by extension to the hotel inspectors from the tourist board with its own covert inspectorial procedures. These are described from both the inspector‟s and proprietor‟s perspectives. We explore not only their subjective experiences of the inspection process, but also the power dynamics between proprietor and inspector, and the various resistance and counter-resistance strategies which each employ

Item Type: Article
Additional Information: Published in Organization, 18(5) 2011. Copyright 2011 Sage Publications.
Uncontrolled Keywords: Bed and Breakfast (B&B), covert surveillance, exposure, home-work interface, hotel inspector, Levinas, PERFORMANCE, PRODUCTIVITY, SATISFACTION, ORGANIZATION, IDENTITIES, POWER
Divisions: Faculty of Business, Economics and Law > Surrey Business School
Depositing User: Symplectic Elements
Date Deposited: 07 Sep 2012 15:32
Last Modified: 23 Sep 2013 19:07
URI: http://epubs.surrey.ac.uk/id/eprint/185986

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