Improving service quality in NHS Trust hospitals: lessons from the hotel sector

Desombre, TR and Eccles, G (1998) Improving service quality in NHS Trust hospitals: lessons from the hotel sector International Journal of Health Care Quality Assurance, 11 (1). pp. 21-26.

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Item Type:	Article
Authors :	Name Email ORCID Desombre, TR Eccles, G
Date :	1998
Depositing User :	Symplectic Elements
Date Deposited :	28 Mar 2017 15:03
Last Modified :	31 Oct 2017 14:22
URI:	http://epubs.surrey.ac.uk/id/eprint/182692

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