University of Surrey

Test tubes in the lab Research in the ATI Dance Research

Innovation in Flight Catering: Who? What? And how?

Jones, Peter and Thomas, Melanie (2003) Innovation in Flight Catering: Who? What? And how? Other.


Download (748kB)


This report examines the issue of innovation in the flight catering industry. Using a variety of research methods, it seeks to identify the role that the three main stakeholders - suppliers, flight caterers and airlines – play in this process. It identifies that airlines have been pre-eminent in initiating innovation and have largely been concerned with service improvements. Suppliers have focused largely on new product development. Flight caterers have been less involved.

Findings from this study also demonstrate the highly contingent nature of the innovation process in firms associated with flight catering. Little evidence emerged that service innovation was different to product innovation, but the type of product may be influential. The size of the company also affects the process. The survey of managers helps to explain this diverse practice as it demonstrated a divergence of opinion on many issues. The only factors influencing the innovation process on which there was high level of agreement was the importance of the organisation culture, the role of a product champion, and the need for market research. There was also some support for the notion that large firms have a more formal innovation process.

Item Type: Monograph (Other)
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
Thomas, Melanie
Date : 1 June 2003
Additional Information : Parts of this report also appear in Chapter 16 of the textbook ‘Flight Catering’ published by Butterworth Heinemann, 2004.
Depositing User : Mr Adam Field
Date Deposited : 27 May 2010 14:44
Last Modified : 16 Jan 2019 16:23

Actions (login required)

View Item View Item


Downloads per month over past year

Information about this web site

© The University of Surrey, Guildford, Surrey, GU2 7XH, United Kingdom.
+44 (0)1483 300800