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Understanding institutional-based trust building processes in inter-organizational relationships

Bachmann, R and Inkpen, AC (2011) Understanding institutional-based trust building processes in inter-organizational relationships Organization Studies, 32 (2). 281 - 301. ISSN 0170-8406

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Abstract

This paper deals with the role of institutions in the development of trust in relationships between organizations. We review various strands of literature on organizational trust and examine the assumptions made about how trust building processes are influenced by institutional arrangements. Following this conceptual analysis, we discuss four mechanisms that are pivotal in the development of institutional-based trust. We also examine four situations where the influence of institutions can be particularly conducive to building trust. Finally, we argue that each of the situations calls for specific mechanisms to be predominantly employed in order to effectively create trust in inter-organizational relationships.

Item Type: Article
Additional Information: Published in Organization Studies, 32 (2) 2011. Copyright 2011 Sage Publications.
Divisions: Faculty of Business, Economics and Law > Surrey Business School
Depositing User: Symplectic Elements
Date Deposited: 22 Mar 2012 12:38
Last Modified: 23 Sep 2013 19:05
URI: http://epubs.surrey.ac.uk/id/eprint/178684

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