Understanding institutional-based trust building processes in inter-organizational relationships
Bachmann, R and Inkpen, AC (2011) Understanding institutional-based trust building processes in inter-organizational relationships Organization Studies, 32 (2). 281 - 301. ISSN 0170-8406
rev_rev_rev_OS-subm__27_Sept_2010.pdf - Accepted Version
Available under License : See the attached licence file.
This paper deals with the role of institutions in the development of trust in relationships between organizations. We review various strands of literature on organizational trust and examine the assumptions made about how trust building processes are influenced by institutional arrangements. Following this conceptual analysis, we discuss four mechanisms that are pivotal in the development of institutional-based trust. We also examine four situations where the influence of institutions can be particularly conducive to building trust. Finally, we argue that each of the situations calls for specific mechanisms to be predominantly employed in order to effectively create trust in inter-organizational relationships.
|Divisions :||Faculty of Business, Economics and Law > Surrey Business School|
|Date :||February 2011|
|Identification Number :||10.1177/0170840610397477|
|Additional Information :||Published in Organization Studies, 32 (2) 2011. Copyright 2011 Sage Publications.|
|Depositing User :||Symplectic Elements|
|Date Deposited :||22 Mar 2012 12:38|
|Last Modified :||23 Sep 2013 19:05|
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