Case-based model of emotional expression influence on work group socialization and performance
Yang, L and Gilbert, N (2006) Case-based model of emotional expression influence on work group socialization and performance In: UNSPECIFIED Springer-Verlag Berlin, Kyoto, JAPAN, 343 - 354.
Official URL: http://www.springerlink.com
An agent-based computational model, based on longitudinal ethno- graphic data about the dynamics of intra-group behaviour and work group performance, has been developed from observing an organizational group in the service sector. The model, in which the agents represent workers and tasks, is used to assess the effect of emotional expressions on the dynamics of interpersonal behaviour in work groups, particularly for groups that have recent newcomers.
The model simulates the gradual socialization of newcomers into the work group. Through experimenting with the model, conclusions about the factors that influence the socialization process were studied in order to ob- tain a better understanding of the effect of emotional expressions. It is shown that although positive emotional display accelerates the socializa- tion process, it can have negative effects on work group performance.
|Item Type:||Book Section|
|Uncontrolled Keywords:||emotional expression work group socialization simulation group performance|
|Divisions:||Faculty of Arts and Human Sciences > Sociology > Centre for Research in Social Simulation (CRESS)|
|Deposited By:||Mr Adam Field|
|Deposited On:||27 May 2010 15:42|
|Last Modified:||03 May 2013 14:37|
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