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Case-based model of emotional expression influence on work group socialization and performance

Yang, L and Gilbert, N (2006) Case-based model of emotional expression influence on work group socialization and performance In: UNSPECIFIED Springer-Verlag Berlin, Kyoto, JAPAN, 343 - 354.

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Abstract

An agent-based computational model, based on longitudinal ethnographic data about the dynamics of intra-group behaviour and work group performance, has been developed from observing an organizational group in the service sector. The model, in which the agents represent workers and tasks, is used to assess the effect of emotional expressions on the dynamics of interpersonal behaviour in work groups, particularly for groups that have recent newcomers. The model simulates the gradual socialization of newcomers into the work group. Through experimenting with the model, conclusions about the factors that influence the socialization process were studied in order to obtain a better understanding of the effect of emotional expressions. It is shown that although positive emotional display accelerates the socialization process, it can have negative effects on work group performance.

Item Type: Book Section
Uncontrolled Keywords: emotional expression work group socialization simulation group performance
Divisions: Faculty of Arts and Human Sciences > Sociology > Centre for Research in Social Simulation (CRESS)
Depositing User: Mr Adam Field
Date Deposited: 27 May 2010 14:42
Last Modified: 09 Jun 2014 13:27
URI: http://epubs.surrey.ac.uk/id/eprint/1581

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