The (un)intended outcome of public sector performance measurement
Adcroft, A and Willis, R (2005) The (un)intended outcome of public sector performance measurement International Journal of Public Sector Management, 18 (5). pp. 386-400.
1 Unintended Outcomes - IJPSM Author.pdf - Accepted version Manuscript
Available under License : See the attached licence file.
Purpose - To consider the extent to which regimes of performance measurement in the public sector are fit for purpose, and the likely outcomes for public services and public sector workers of such performance measurement systems. Design/methodology/approach - The article considers four key issues: the context and content of performance measurement in the public sector, the specific examples of health care and higher education, the limitations of performance measurement systems, and the likely outcomes of performance measurement systems. Findings - Current systems of performance measurement in the public sector are unlikely to have a significant influence on improving services. The most likely outcomes of these systems is further commodification of services and deprofessionalisation of public sector workers. Originality/value - The article builds on established literature and offers a systematic metaphor-driven critique of performance management in the public sector, and discusses the implications of this. © Emerald Group Publishing Limited.
|Divisions :||Faculty of Arts and Social Sciences > Surrey Business School|
|Identification Number :||https://doi.org/10.1108/09513550510608859|
|Additional Information :||This article is © Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.|
|Depositing User :||Symplectic Elements|
|Date Deposited :||15 Nov 2012 13:06|
|Last Modified :||23 Sep 2013 19:03|
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