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Commodification or Transformation? Measuring performance in the public sector

Adcroft, AP and Willis, R (2005) Commodification or Transformation? Measuring performance in the public sector International Journal of Knowledge, Culture and Change Management, 4. pp. 243-252.

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Currently managerial reforms in the UK public sector focus on performance measurement aimed at increasing accountability, value for money and the use of scarce resources. Through examination of this process in the National Health Service and higher education, this paper argues that this represents the imposition of private sector management practices and, therefore, represents further commodification of public sector services. The most likely outcome of these changes is not transformation of performance but deprofessionalisation of public sector workers.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Adcroft, AP
Willis, R
Date : 2005
Contributors :
ContributionNameEmailORCID Ground,
Additional Information : Permission to post 'Commodification or Transformation? Measuring performance in the public sector' in Surrey Research Insight has been granted by Common Ground. Contact Common Ground to seek permission to reproduce this article.
Depositing User : Symplectic Elements
Date Deposited : 16 Apr 2012 13:18
Last Modified : 31 Oct 2017 14:21

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