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Perceptions of the Ethical Climate in the Korean Tourism Industry

Miller, G Perceptions of the Ethical Climate in the Korean Tourism Industry Journal of Busines Ethics.

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Abstract

This study investigates the ethical climate types presented in the Korean tourism industry, the differences in the perceptions of ethical these climate types based on individual/organizational characteristics, and the influence of ethical climate types based on job satisfaction/ organizational commitment. Empirical findings of this study identify six ethical climate types and demonstrate significant difference and significant influence of the proposed relationships. This research contributes to the existing body of academic work by using empirical data collected from 820 respondents across 14 companies within the Korean tourism industry to demonstrate the relationship between actual ethical climate types and ethical climate related factors. The findings of this study identify the new factor ‘moral caring’, which describes an environment characterized by decisions that maximize collective interest but based on an individual employee’s personal values and ethics. Such a factor has important implications for the service industry, where face to face encounters typify the relationship between employee and consumer.

Item Type: Article
Divisions: Faculty of Business, Economics and Law > Hospitality and Tourism Management
Depositing User: Mr Adam Field
Date Deposited: 27 May 2010 14:37
Last Modified: 23 Sep 2013 18:31
URI: http://epubs.surrey.ac.uk/id/eprint/1122

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