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Family hotel businesses: Strategic planning and the need for education and training

Peters, Mike and Buhalis, Dimitrios (2004) Family hotel businesses: Strategic planning and the need for education and training Education + Training, 46 (8/9). pp. 406-415.


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Small businesses dominate the tourism and hospitality industry worldwide and are of critical importance for the competitiveness of destinations. Small/family hotel businesses are characterised by a number of specific business processes which generate particular training and educational needs. It is increasingly clear that small businesses are not miniature versions of larger once, but they have different structures, priorities and strategic objectives. This paper investigates a number of management areas, such as: planning, strategy development and behaviour in these enterprises, to determine skill and competency gaps. A survey of small family hotel businesses in Austria was carried out in 2003. Performance, growth and internal management procedures were assessed to analyse problem areas and to identify the lacking skills in the tourism industry. The results demonstrate areas of tourism training and education for family hotel businesses.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
Peters, Mike
Buhalis, Dimitrios
Date : 1 December 2004
DOI : 10.1108/00400910410569524
Uncontrolled Keywords : tourism family business, planning processes, training and education in tourism, hotel enterprises
Additional Information : This is a pre-press, author-prepared, peer-reviewed version of an article published in Education and Training, 46, 406-415. Click here to access the published version. © 2004 Emerald Group Publishing Limited.
Depositing User : Mr Adam Field
Date Deposited : 27 May 2010 14:37
Last Modified : 31 Oct 2017 14:00

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