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Enabling Disabled Tourists? Accessibility Tourism Information Schemes

Eichhorn, Victoria, Miller, Graham, Michopoulou, Eleni and Buhalis, Dimitrios (2007) Enabling Disabled Tourists? Accessibility Tourism Information Schemes Annals of Tourism Research.

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Abstract

Embedded in information search theory and based on exploratory research, this paper investigates accessibility tourism information schemes as information communication sources and their potential to fulfill the informational needs of tourists with a disability. Five interrelated need components are identified: richness and reliability of information, appropriate information sources, communication tools and customer-orientation. The results show that the existing schemes studied only partly comply with informational requirements. Major limitations include their high fragmentation and lack of geographical reach, which result in deficiencies in quality, depth and breadth of information, appropriate customer-oriented and communication services using mainstream media. To achieve information satisfaction and fully enable disabled people, it is advocated that a pan-European approach to accessibility is necessary to remove informational barriers that currently restrict travel options of disabled individuals.

Item Type: Article
Additional Information: This is an author-prepared version of an article accepted for publication in Annals of Tourism Research. A link to the definitive version will be added as soon as the article is published.
Uncontrolled Keywords: disability, information, informational needs, information search behavior, accessibility tourism schemes, satisfaction, performance quality
Divisions: Faculty of Business, Economics and Law > Hospitality and Tourism Management
Depositing User: Mr Adam Field
Date Deposited: 27 May 2010 14:37
Last Modified: 23 Sep 2013 18:31
URI: http://epubs.surrey.ac.uk/id/eprint/1090

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