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HCI and innovation

Frohlich, DM and Sarvas, R (2011) HCI and innovation In: CHI 2011 - Session: Innovation & Design, 2011-05-07 - 2011-05-12, Vancouver, BC, Canada.

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The user-centered design (UCD) process in HCI has recently been criticized for not delivering breakthrough innovations in technology. In this paper we consider this critique through a literature review and two case studies of innovation. Our conclusions suggest that there is nothing wrong with the attitude of usercentered design which has probably been present in all major innovations down the centuries. Rather, the practice of UCD in HCI lacks attention to business factors and long term uptake of technology in society. This compromises its impact on products and should be incorporated into the study of HCI itself.

Item Type: Conference or Workshop Item (Conference Paper)
Divisions : Faculty of Arts and Social Sciences > Department of Music and Media
Authors :
Frohlich, DM
Sarvas, R
Date : 2011
DOI : 10.1145/1979742.1979670
Contributors :
ContributionNameEmailORCID for Computing Machinery, ACM Press,
Related URLs :
Additional Information : This is an electronic version of a conference paper published as Frohlich DM, Sarvas R (2011). HCI and innovation. CHI 2011 - Session: Innovation & Design, Vancouver, BC, Canada, 07 May 2011 - 12 May 2011. ACM CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, ACM Press, New York, USA. 713-728. Available online at:
Depositing User : Symplectic Elements
Date Deposited : 10 Dec 2012 14:27
Last Modified : 05 Mar 2019 19:18

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